Reports 18 Min Read

The Digital Experience Playbook

Harnessing digital experience to drive business value

Because nearly every business has become a digital business, organizations are realizing they must provide an exceptional digital experience (DX) if they expect to drive business value.

At the same time, these organizations are transitioning to more complex architectures. For example, companies are shifting from single-cloud settings to multi cloud environments. They have moved from offering a few individual applications to providing vast numbers of apps composed of millions of microservices.

To meet customer demands for innovation and to compete successfully, organizations are also accelerating their software release cycles. As these digital transformation trends intensify, they are creating unexpected complexity that directly affects DX by hindering website performance, availability, and customer satisfaction to name a few.